Hospitals/Institutions

We have extensive experience with the integration of Dragon Medical with the Epic EHR. Our “SmartLibrary” content for Epic and Dragon can improve documentation, maximize revenue, and ensure medical-legal requirements.

We provide a complete solution for institutions including work-flow analysis, Dragon Medical solutions, microphones, training, go-live implementation, and post-sales support. We also provide customized documentation templates and Dragon commands which integrate Dragon Medical with Epic SmartPhrases, SmartTexts, and SmartLinks.

1. Evaluation of Client Needs

Evaluate each individual site and end users needs to find the optimum level of products and services . We can evaluate your needs by:

• Phone Conference
• Web Conference
• On-Site Consultation

2. Software and Hardware

We work as a strategic partner with Nuance to provide our clients with Dragon Medical solutions based on their individual needs and preferences. We also offer a wide variety of microphone selections based on the client’s needs and requirements – optimally matched to working requirements.

In addition to the above, we offer Epic specific content that allows our customers to get the most out of their Epic and Dragon implementations. Some of our offerings include:

• PTP SmartLibrary -Specialty specific templates improve documentation efficiency, maximize revenue, and ensure medical-legal requirement.
• PTP can provide customization of the Dragon Medical vocabulary specific to your organization (staff names, physician names, clinic names) to supplement user voice profiles and increase accuracy for a customized experience
• Voice commands are provided that control Epic SmartPhrases, SmartLinks, and SmartText.

3. Epic ASAP Optimization Services

• Analysis of Current ED Workflows
• Review of Documentation and Billing Strategies
• Workflow and Process Improvement
• Custom User Interface Design
• Order Set Design
• Preference List Design

4. Training

As with any large software installation, training is key to the success of the project. We have trainers who have clinical backgrounds and who are experts in both Epic and Dragon. They understand clinical documentation and workflows and specialize in teaching providers how to efficiently use Dragon within Epic—thus minimizing training time and maximizing adoption. Our training solutions include:

• Individualized Training Solutions
• Group Training Solutions
• Advanced Dragon Training for Physician Champions and IT Personnel
• Help-Desk Training
• Train-the-Trainer Solutions
• Go-Live Support for end users
• Post-Go-Live Optimization for end users

5. Service and Support

PTP provides software and hardware support during regular business hours. We provide on-site support, remote web-based support, as well as telephone and email support.